Refund & Returns Policy

Last Updated: August 12, 2026

Thank you for purchasing from LanternGo.

LanternGo provides digital resources, including guides, workbooks, journals, conversation cards, planners, challenges, and other downloadable products designed to support couples and strengthen marriages. Because our products are delivered digitally and may be accessed immediately after purchase, our refund and return policy differs from that of physical products.

Overview

All LanternGo products are digital products unless a product page specifically states otherwise.

Because digital products cannot be physically returned once access has been provided, purchases are generally final and non-refundable after digital access has been granted.

However, we will consider appropriate remedies in cases involving duplicate charges, incorrect products, defective or corrupted files, technical problems that prevent access, or other circumstances where a refund or other remedy is required by applicable law.

Non-Refundable Digital Products

Digital products are generally not eligible for a refund simply because:

• You changed your mind after purchasing.
• You no longer need or want the product.
• You purchased the wrong product.
• You decided not to use the product.
• You expected the product to contain different information after purchasing.
• You downloaded or accessed the product and subsequently decided that it was not suitable for you.

We therefore encourage you to review the product description, available previews, format, resource details, and other information provided on the product page before completing your purchase.

Eligible Refund Situations

Although digital purchases are generally final, we may provide a refund, replacement, or another appropriate resolution in the following situations:

• You were charged more than once for the same product.
• You received a product different from the one you purchased.
• The purchased file is materially corrupted or unusable.
• A technical problem attributable to LanternGo prevents you from accessing your purchased product.
• A technical or payment-processing error resulted in an incorrect charge.
• A refund or other remedy is required by applicable law.

Download or Access Problems

If you purchased a LanternGo resource but cannot download or access it, please contact us before requesting a refund.

We will first make reasonable efforts to resolve the problem.

Depending on the situation, we may:

• Reissue your download link.
• Restore or provide access to your purchased product.
• Provide a replacement file.
• Correct a technical delivery problem.
• Provide another reasonable solution where appropriate.

In many cases, a download or access problem can be resolved without requiring a refund.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

We will review the order information and, where appropriate, provide a refund or other suitable resolution for the duplicate transaction.

Incorrect Product

If you receive a digital product that is different from the product you purchased, please contact us.

We will verify the order and, where appropriate, provide the correct product or another suitable resolution.

How to Request a Refund or Assistance

To request assistance with a purchase, contact us at: contact@lanterngo.com

Please include the following information:

• Your name.
• The email address used for the purchase.
• Your order number.
• The name of the product.
• A brief description of the problem.

Providing this information helps us locate your order and resolve the issue more quickly.

Refund Review

When you contact us about a refund or purchase problem, we may review your order information and the circumstances surrounding the request.

We may ask for additional information where necessary to verify the transaction or understand the problem.

Once our review is complete, we will notify you whether the requested refund or other resolution has been approved.

Approved Refunds

If a refund is approved, it will generally be issued through the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or financial institution.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please allow some processing time for your payment provider or financial institution to complete the transaction.

If you still have not received your refund after a reasonable processing period:

1. Check your bank or payment account again.
2. Contact your payment provider or financial institution.
3. Check the original payment method used for the purchase.

If you have completed these steps and still cannot locate your refund, please contact us at contact@lanterngo.com

Sale and Promotional Products

Digital products purchased during a sale, discount, promotion, or special offer are subject to the same refund policy as products purchased at their regular price.

A promotional price does not by itself create an additional refund or return right. Any rights that cannot legally be excluded under applicable law remain unaffected.

Exchanges

Because LanternGo products are digital, physical exchanges do not apply.

Where you receive an incorrect, defective, corrupted, or inaccessible digital product, we may provide the correct product, a replacement file, restored access, or another appropriate resolution.

Returns

Physical returns are not applicable to LanternGo’s standard digital products.

There is no physical item to mail back after purchasing a digital resource.

Unauthorized Distribution

A refund request does not provide permission to retain, distribute, share, reproduce, or resell a LanternGo digital product outside the rights granted under our Terms & Conditions.

Digital products are licensed for personal use unless a product specifically states otherwise.

Your Legal Rights

Nothing in this Refund & Return Policy is intended to limit any consumer rights that cannot legally be excluded or waived under applicable law.

Depending on your location and the circumstances of your purchase, you may have statutory rights relating to digital content, refunds, cancellation, withdrawal, or remedies for defective digital products.

Where applicable law provides you with rights that differ from this policy, those rights will apply.

Need Help?

If you have questions about a refund, return, download, or digital product purchase, please contact us:

contact@lanterngo.com

Please include your order number whenever possible so that we can assist you more efficiently.